Terms & Conditions

1. About Us & These Terms

County Fresh ("we", "us", "our") operates an online marketplace platform connecting customers with local fresh produce suppliers and farmers across the UK. By placing an order or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before purchasing.

2. Products & Availability

All products are subject to availability. As a fresh produce marketplace, availability may change frequently due to seasonal factors, harvests, and weather conditions. We reserve the right to substitute unavailable items with comparable products of equal or greater value, and will notify you if a substitution is made.

Product images are for illustrative purposes only. Fresh produce may vary in appearance, size, and weight. Weights listed are approximate — where products are sold by weight, the actual weight may vary slightly from the stated amount.

3. Pricing

All prices are shown in GBP and include VAT where applicable. Prices may change without notice, particularly for seasonal and weather-sensitive produce. The price charged will be the price shown at the time your order is placed. Delivery or collection charges are shown separately at checkout.

4. Ordering & Contract

When you place an order, you are making an offer to purchase products subject to these terms. A contract is formed when we send you an order confirmation by email. We reserve the right to decline or cancel an order at any time prior to dispatch, in which case a full refund will be issued.

Minimum order values may apply per supplier. These will be clearly displayed at checkout before payment is taken.

5. Payment

Payment is taken in full at the time of ordering via our secure payment provider, Stripe. We accept all major debit and credit cards. Payment data is processed and stored by Stripe — we do not store your card details. All transactions are encrypted using industry-standard SSL technology.

6. Delivery & Collection

• Scheduled deliveries are made on Mondays, Wednesdays, and Fridays. Specific delivery slots are not guaranteed unless stated.
• Delivery areas are determined by county availability. It is your responsibility to check that we deliver to your area before ordering.
• Where products are shipped directly from a supplier, delivery timescales and conditions may vary and will be stated on the product listing.
• Risk of loss and title to products passes to you upon delivery.
• If you are not present at the time of delivery, we or the supplier may leave your order in a safe place at our discretion. We accept no liability for orders left in a designated safe place at your request.
• Collection options, where available, are subject to the individual supplier's terms and opening hours.

7. Quality & Freshness Guarantee

We take pride in supplying fresh, high-quality produce. All items are checked before dispatch. If you receive an item that is damaged, spoiled, or significantly different from what was ordered, please contact us within 24 hours of delivery with a description and, where possible, a photograph.

Fresh produce has a limited shelf life. It is your responsibility to store products correctly upon receipt. We are not liable for deterioration resulting from improper storage after delivery.

8. Returns & Refunds

Due to the perishable nature of fresh food, we are unable to accept returns. However, we will offer a refund or replacement in the following circumstances:

• The product arrived in an unsatisfactory condition (damaged, spoiled, or past its best).
• You received an incorrect item.
• An item was missing from your order.

Refunds will be processed to your original payment method within 5–10 business days. Under the Consumer Contracts Regulations, the right to cancel does not apply to perishable goods.

9. Suppliers & Third Parties

County Fresh acts as a marketplace facilitator. Individual products are supplied by independent farmers and producers. While we work closely with all suppliers to maintain quality standards, each supplier is independently responsible for the products they provide. County Fresh is not liable for any loss or damage arising from a supplier's actions or omissions, except where required by law.

10. Allergen Information

Product descriptions may include allergen information where provided by the supplier. However, we cannot guarantee that products are free from cross-contamination with allergens. If you have a severe food allergy or intolerance, please contact the supplier directly before ordering. County Fresh accepts no liability for allergic reactions resulting from failure to check allergen information.

11. Limitation of Liability

To the fullest extent permitted by law, County Fresh's total liability to you in connection with any order shall not exceed the value of that order. We are not liable for any indirect, consequential, or economic losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be limited by law.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Orders placed before any changes take effect will be governed by the terms in force at the time of the order.

14. Contact

For any queries regarding these terms, please contact us via the email address provided in your order confirmation.